At Vyapar Sahayata Kendra (VSKendra), we strive to provide high-quality services to our clients and franchise partners. We understand that there may be instances where you may need to cancel or request a refund for services. This Refund and Cancellation Policy outlines the terms and conditions regarding cancellations and refunds for the services offered through our websites vskendra.in and partner.vskendra.in.
By using our services, you agree to the terms set forth in this policy.
1. Cancellation of Services
- For Franchise Partners: If you wish to cancel an order for services placed through partner.vskendra.in, you must do so within 24 hours of placing the order. Any cancellation requests after 24 hours will be evaluated on a case-by-case basis, and we may not be able to offer a full refund or allow cancellation.
- For End Users (Clients): If you wish to cancel any of the services order like GST registration, GST filing, ITR filing, or company registration, please contact our support team at support@vskendra.in or call +91-9835531455 as soon as possible. Cancellation will be accepted only if the service has not been initiated or processed. Once the service has started, cancellations are not permitted.
2. Refund Policy
- Eligibility for Refunds: Refunds are eligible only in the following circumstances:
- If the service has been paid for but was not provided, or if there was a failure on our part to deliver the service within the specified time frame.
- If a technical error occurs while processing the order, and the service could not be completed as requested.
- Non-Refundable Services: Certain services, such as GST registration, company registration, and other government-related services, may not be refundable once the process has begun or documents have been submitted to the relevant authorities.
- Processing Fees: In some cases, a processing fee may be deducted from the refund amount to cover administrative costs, especially if the service has already been partially provided.
- Refund Request Procedure: To request a refund, please contact us at support@vskendra.in or call +91-9835531455 with the following details:
- Order ID
- Reason for the refund request
- Proof of payment
3. Service Delay or Issues
If there is a delay or issue with the service, we will make reasonable efforts to address the problem and provide an appropriate resolution. In cases where a service cannot be completed or delivered due to circumstances beyond our control, we may offer an alternative or a refund based on the situation.
4. How to Cancel or Request a Refund
- For Franchise Partners: To cancel your order or request a refund, log in to your account on partner.vskendra.in and use the cancellation feature or contact our support team for assistance.
- For End Users (Clients): You may cancel your order or request a refund by contacting our support team at support@vskendra.in or by calling +91-9835531455. Please include the details of your order and reason for cancellation.
5. Refund Method
Refunds will be processed to the original payment method used for the transaction. If you paid through a debit/credit card or online banking, the refund will be credited to the same account. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
6. Changes to This Policy
We reserve the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about our practices.
7. Contact Us
If you have any questions, concerns, or would like to request a cancellation or refund, please contact us at:
- Email: support@vskendra.in
- Phone: +91-9835531455
- Address: House No. 2154, Raj Bhavan Marg, Bariatu, Ranchi, Jharkhand, 834009, India.
By using our services, you acknowledge and agree to the terms of this Refund and Cancellation Policy.